Terms of Service

Agreement and Operator

In these Terms, when we say “you” or “your” we mean both you and any entity you are authorised to represent (such as your employer or clinic). When we say “we,” “us,” or “our” we mean Intellyverse LLC, a Florida limited liability company (the “Company”).

These Terms form our contract with you and set out our obligations as a service provider and your obligations as a customer. You cannot use the Service unless you agree to these Terms.

Some capitalised words in these Terms have defined meanings. Each time a defined word is used in these Terms it has the same meaning. You can find a list of the defined words and their meaning at the end of these Terms.

For questions about these Terms, or to get in touch with us, please email legal@intellyverse.com.

Disclaimers about the Service

PT AI Note Helper is a software-as-a-service drafting platform only. By using the Service you acknowledge and agree to the following:

• -Nothing on the Service (or anything generated by it) may be taken to be physical-therapy advice, medical advice, or advice about appropriate treatments, medications, or prescriptions.
• -The Service is not a diagnostic tool and must not be used for any diagnostic purpose under any circumstances. Any attempt to use the Service for diagnosis is prohibited and may lead to inaccurate results.
• -We provide the Service as a software platform for the sole purposes of helping you draft physical-therapy evaluations, daily notes, progress notes, and discharge summaries, and storing those drafts in your workspace.
• -The Service is designed as a no-PHI (no protected health information) drafting tool. You agree not to upload PHI to the Service. If you require PHI-enabled processing, a signed Business Associate Agreement (“BAA”) is available on request — contact compliance@intellyverse.com.
• -All draft notes are retained in your workspace for the period shown in your account settings (by default 30 days, configurable by you). After the retention period, drafts are automatically deleted. You are responsible for backing up your drafts and any data you submit to the Service.
• -We do not in any way warrant that the drafts generated by the Service are accurate, correct, or complete, nor does the Service verify the accuracy of any underlying clinical encounter or any decisions you make based on the output.
• -You acknowledge and agree that it is your sole responsibility to review, edit, and approve any draft before relying on it or entering it into an official patient record, billing system, or any other operational context.
• -The Service is not a substitute for professional clinical judgment. You must rely on your own expertise, training, and licensure when making patient-care decisions or producing final documentation.

Our Disclosures — please read before you accept

We draw your attention to the following:

• -We will handle your personal information in accordance with our Privacy Policy, available at /privacy.
• -Subject to applicable Consumer Law Rights, our aggregate liability to you for any Liability arising from or in connection with these Terms will be limited to the greater of (a) the amount of fees paid by you to us in the twelve (12) months preceding the event giving rise to the claim, or (b) USD $100.
• -We will not be liable for Consequential Loss, or for delays or failures in performance caused or contributed to by an event or circumstance beyond our reasonable control.
• -Where you engage third parties to operate alongside our Service (for example, any third-party EHR, scheduling, or billing system you choose to integrate), those third parties are independent of us and you are responsible for the goods or services they provide, unless we expressly agree otherwise in writing.

1. Engagement and Term

• -These Terms apply from when you sign up for an account, until the date on which your account is terminated in accordance with these Terms. We grant you a right to use the Service for this period only (which may be suspended or revoked in accordance with these Terms).
• -You must be at least the age of majority in your jurisdiction (and at least 18 years old) to use the Service.
• -Variations: We may amend these Terms at any time by providing written notice to you. By clicking “I accept” or continuing to use the Service after the notice or thirty (30) days after notification (whichever date is earlier), you agree to the amended Terms. If you do not agree, you may close your account and cancel your subscription with effect from the date of the change by providing written notice to us. If you cancel and have paid subscription fees upfront, you will be issued a pro-rata refund based on the portion of the then-current subscription period remaining.

2. Privacy, BAA, and Health Data

We collect, hold, use, disclose, and store personal information in accordance with our Privacy Policy, available at /privacy, and applicable privacy laws.

• -The Service is designed as a no-PHI drafting tool. You agree not to submit PHI to the Service. “PHI” has the meaning given in 45 CFR 160.103 and includes any individually identifiable health information you obtain from a covered entity or business associate.
• -If you require PHI-enabled processing under HIPAA, you must sign a separate Business Associate Agreement with us before submitting PHI. Contact compliance@intellyverse.com to begin a BAA request.
• -We may need to disclose personal information to third parties, such as our related entities, subprocessors, professional advisors, payment processors, and infrastructure providers (for example, Vercel, Cloudflare, Supabase, Stripe, and OpenRouter). Our current subprocessor list is published at /privacy-and-compliance.
• -If you experience a Security Incident, you must (and must ensure your personnel must) notify us within two (2) business days of becoming aware of the incident, comply with your obligations under applicable privacy laws, provide us with all information we reasonably request, and cooperate with us (at your cost) in investigating and remediating the incident.
• -You must not do anything that may cause us to be in breach of applicable privacy laws.

3. Our Services

• -We provide access to the Service, including the public website, the authenticated workspace, AI-assisted drafting, draft storage, and reasonable support (the “Support Services”).
• -If you require support, you may request it through your workspace or by emailing support@intellyverse.com.
• -Our Service does not constitute, and is not a substitute for, clinical, medical, legal, billing, or risk-management advice.
• -We will not be responsible for any other services unless expressly set out in these Terms or in a signed order form.
• -Beta features: If we provide access to new or beta features, you acknowledge that, because of their developmental nature, you use them at your own risk. We have no obligation to maintain or provide error corrections for beta features and may discontinue them at any time in our sole discretion.
• -Third-party products or services: Where you engage third parties to operate alongside our Service, those third parties are independent of us and you are responsible for the goods or services they provide, unless we expressly agree otherwise in writing.

4. Intellectual Property and Your Data

• -We own all intellectual property rights in the Service, including how it looks and functions, the software, AI prompts and configurations, workflows, user-interface elements, branding, documentation, templates, and other proprietary materials.
• -You agree not to copy or otherwise misuse our intellectual property without our written permission (for example, by reverse engineering or attempting to discover source code), and you must not alter or remove any confidentiality, copyright, or other ownership notice placed on the Service.
• -We may use any feedback or suggestions that you give us in any manner we see fit (for example, to develop new features), and no benefit will be owed to you as a result of any use by us of your feedback or suggestions.
• -You retain all rights in the content you submit to the Service (“Your Data”). When you submit Your Data, you grant us the limited right to access, analyse, backup, copy, store, transmit, redact, and otherwise use Your Data while you have an account, solely to operate, secure, and improve the Service for you and as required by law.
• -Because of the nature of the internet, the processing and transmission of Your Data by us may occur on various networks operated by our subprocessors.
• -Drafts are retained in your workspace for the period shown in your account settings (by default 30 days). After the retention period, drafts are deleted. You are responsible for backing up Your Data.
• -If you do not provide Your Data to us, it may impact your ability to use the Service.

5. Your Warranties

You represent, warrant, and agree that:

• -You will comply with all applicable codes, laws, standards, and regulations, including, where applicable, your state’s Physical Therapy Practice Act, professional-licensing rules, payer documentation requirements, and record-retention obligations.
• -You hold all necessary licenses with relevant regulatory boards and authorities necessary to enable you to provide physical-therapy services in your jurisdiction.
• -You will promptly notify us of any material change to your professional registration, licensure, or authority to practise.
• -You will maintain all insurance policies that a reasonably prudent physical therapist in your position would maintain, including professional liability and, where applicable, cyber-liability cover.
• -You will not use the Service for any diagnostic or treatment purpose and you will not represent AI-generated drafts as your final clinical documentation without your own review and approval.
• -You are solely responsible for verifying the accuracy, completeness, and clinical appropriateness of any draft generated by the Service before relying on it.
• -You are solely responsible for obtaining any consents, authorisations, or notices required for any data you submit to the Service, including any recording or transcription of patient encounters.

6. Confidential Information

• -While using the Service, you may share confidential information with us. We agree not to use your confidential information, and we will take reasonable steps to protect your confidential information from being disclosed without your permission. You agree to do the same for our confidential information.
• -Either party may share confidential information with legal or regulatory authorities if required by law to do so.

7. Account and Credential Security

• -You must sign up for an account in order to access the authenticated workspace.
• -While you have an account, you agree to keep your information up-to-date (and to ensure it remains true, accurate, and complete), to keep usernames, passwords, API keys, and session tokens secure and confidential, and to notify us if you become aware of, or have reason to suspect, any unauthorised access to your account.
• -We may suspend your access to the Service where we reasonably believe there has been any unauthorised access to or use of the Service. If we suspend access, we will let you know within a reasonable time and work with you to resolve the matter. If it cannot be resolved, we may terminate your account.

8. Platform Licence

While you have an account, we grant you a right to use the Service (which may be suspended or revoked in accordance with these Terms). This right cannot be passed on or transferred to any other person and, if you have a subscription, will also be subject to the conditions of your subscription as set out on our pricing page or in your account.

• -You must not access or use the Service in any way that is improper or breaches any laws, infringes any person’s rights (for example, intellectual-property or privacy rights), or gives rise to any civil or criminal liability.
• -You must not interfere with or interrupt the supply of the Service, or any other person’s access to or use of it.
• -You must not introduce any viruses or other malicious software code into the Service.
• -You must not use any unauthorised or modified version of the Service, including for the purpose of building similar or competitive software or obtaining unauthorised access.
• -You must not attempt to access any data or log into any server or account that you are not expressly authorised to access.
• -You must not use the Service in any way that involves service-bureau use, outsourcing, renting, reselling, sublicensing, concurrent use of a single-user login, or time-sharing.
• -You must not circumvent user authentication or security of any of our networks, accounts, or hosts, or those of any third party.
• -You must not access or use the Service to transmit, publish, or communicate material that is defamatory, offensive, abusive, indecent, menacing, harassing, or unwanted.

9. Availability, Disruption, and Downtime

• -While we strive to keep the Service available, we do not make any promises that it will be available 100% of the time. The Service may be disrupted, including as a result of scheduled or emergency maintenance, security incidents, or third-party provider outages.
• -The Service may interact with, or be reliant on, products or services provided by third parties, such as cloud hosting and AI providers. To the maximum extent permitted by law, we are not liable for disruptions or downtime caused or contributed to by these third parties.
• -We will try to provide you with reasonable notice, where possible, of any anticipated disruptions.

10. Consumer Law Rights

• -In some jurisdictions, you may have guarantees, rights, or other remedies provided by law (“Consumer Law Rights”), and these Terms do not restrict your Consumer Law Rights. We will only be bound by your Consumer Law Rights and the express wording of these Terms. Our liability for a breach of your Consumer Law Rights is, unless the laws of your jurisdiction state otherwise, limited to either resupplying the Service or paying the cost of having the Service resupplied.
• -If you accept these Terms in the United States, nothing in these Terms is intended to exclude, restrict, or modify the application of any non-waivable rights you may have under applicable state consumer-protection law.

11. Liability

• -To the maximum extent permitted by law, we will not be liable for, and you release us from liability for, any Liability caused or contributed to by, arising from, or in connection with: (a) your computing environment (for example, your hardware, software, information technology, and telecommunications services); (b) your failure to verify the accuracy of any draft generated by the Service; (c) your failure to obtain any consent, authorisation, or notice required to use the Service; (d) any unauthorised or unlawful use of the Service; (e) any use of the Service by a person or entity other than you; or (f) force majeure events beyond our reasonable control.
• -Regardless of whatever else is stated in these Terms, to the maximum extent permitted by law: (a) neither party is liable for any Consequential Loss; (b) a party’s liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the actions (or inactions) of the other party, including any failure to mitigate loss; and (c) our aggregate liability to you for any Liability arising from or in connection with these Terms will be limited to the greater of (i) the amount of subscription fees paid by you to us in respect of the supply of the relevant services in the twelve (12) months preceding the event giving rise to the claim, or (ii) USD $100.
• -Nothing in these Terms limits liability to the extent such limitation is prohibited by law, including liability for fraud, wilful misconduct, gross negligence, or other non-waivable liability.

12. Indemnification

To the maximum extent permitted by law, you are liable for, and agree to indemnify us and hold us harmless in respect of, any Liability that we may suffer, incur, or otherwise become liable for, arising from or in connection with:

• -Any breach by you or your personnel of sections 2 (Privacy), 5 (Your Warranties), or 6 (Confidential Information).
• -Your failure to verify the accuracy of any draft generated by the Service.
• -Any misuse of the Service, including using it for diagnostic purposes, relying on it as a substitute for professional judgment, or using it in violation of applicable law.
• -Any claim by a third party (including a patient, employer, payer, or regulator) that arises out of your use of the Service, your drafts, or your final clinical documentation.

13. Subscriptions, Billing, and Auto-Renewal

• -Once you have created an account, you may choose a subscription. The subscriptions we offer are set out on our pricing page, including features, limits, fees, and subscription periods.
• -During the subscription period, you will be billed on a recurring basis. Your subscription renews automatically for the same subscription period at the end of each period unless you cancel before the renewal date.
• -Your subscription can be upgraded or downgraded at any time through your account. Upgrades take effect immediately (and you are charged the difference on a pro-rata basis). Downgrades take effect from the beginning of the next billing cycle.
• -You authorise us and our payment processors (currently Stripe) to charge your payment method for all subscription fees, applicable taxes, and any other agreed charges.
• -You must not pay, or attempt to pay, any fees by fraudulent or unlawful means. If you pay by debit or credit card, you must be the authorised cardholder.
• -Cancellation: You may cancel at any time through your account. Cancellation takes effect at the end of your current subscription period, and your subscription will not be renewed. You must continue paying all subscription fees due up until the end of the current period.
• -Late payments: If any fees are not paid on time, we may (a) suspend your access to the Service and (b) charge interest on overdue amounts at a rate permitted by applicable law.
• -Trial periods: We may offer a free trial for the period stated in the offer. At the end of the trial, you will be charged the subscription fees for your chosen plan unless you cancel first.
• -Taxes: You are responsible for any taxes associated with your use of the Service (for example, sales tax or value-added tax), unless we are required by law to collect them on your behalf.
• -Refunds: Except where required by law or expressly stated in a signed order form, fees are non-refundable once billed.

14. Notice Regarding Apple (iOS)

To the extent that you are using or accessing the Service on an iOS device through a mobile application from the Apple App Store, you further acknowledge and agree to the terms of this section.

• -These Terms are between you and us only, not with Apple Inc. (“Apple”), and Apple is not responsible for the Service or any content available through it.
• -Apple has no obligation to furnish you with any maintenance or support services with respect to the Service.
• -If the mobile application fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any) of the mobile application to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be our responsibility.
• -Apple is not responsible for addressing any claims by you or any third party relating to the mobile application or your use of it, including (a) product-liability claims, (b) any claim that the mobile application fails to conform to any applicable legal or regulatory requirement, and (c) claims arising under consumer protection or similar legislation.
• -Apple is not responsible for the investigation, defence, settlement, and discharge of any third-party claim that the mobile application infringes that third party’s intellectual-property rights.
• -You agree to comply with any applicable third-party terms when using the mobile application.
• -Apple and Apple subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
• -You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a “terrorist supporting” country and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.

15. Termination

• -We may terminate these Terms (meaning you will lose access to the Service and your subscription will be cancelled) if: (a) you fail to pay your subscription fees when due; (b) you breach these Terms and do not remedy the breach within fourteen (14) days of our notice; (c) you breach these Terms in a way that cannot be remedied or that is material; or (d) you experience an insolvency event (including bankruptcy, receivership, voluntary administration, liquidation, or entering into a creditors’ scheme of arrangement).
• -You may terminate these Terms if we breach these Terms and do not remedy the breach within fourteen (14) days of your notice, or if the breach cannot be remedied. If you have paid subscription fees upfront, you will be issued a pro-rata refund of any unused fees based on the portion of the then-current subscription period remaining.
• -You may also terminate these Terms at any time by notifying us through your account or to our email for notices (legal@intellyverse.com). If you have a subscription, termination takes effect at the end of your current subscription period.
• -Upon termination, we may retain or delete Your Data in accordance with the Privacy Policy, your account settings, applicable law, and technical limitations.
• -Termination of these Terms will not affect any other rights or liabilities that we or you may have.

16. General

• -Assignment: You may not transfer or assign these Terms (including any benefits or obligations) to any third party without our prior written consent. We may assign or transfer these Terms, or any debt owed by you to us, to a third party.
• -Disputes: The parties will attempt in good faith to resolve any dispute, controversy, or claim arising from or in connection with these Terms (a “Dispute”) before commencing court or arbitration proceedings. Nothing in this clause prevents either party from seeking urgent injunctive or equitable relief from a court of competent jurisdiction. If the Dispute is not resolved within thirty (30) days of written notice of the Dispute, the Dispute will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with venue in Gainesville, Florida, in English, before one arbitrator. Either party may opt out of arbitration by sending written notice to legal@intellyverse.com within thirty (30) days of first accepting these Terms. Notwithstanding the foregoing, either party may bring an action in a court of competent jurisdiction for injunctive or equitable relief, or to recover amounts due and payable under these Terms.
• -Events outside our control: We will not be liable for any delay or failure to perform our obligations if caused or contributed to by an event or circumstance beyond our reasonable control.
• -Governing law: These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules, except to the extent superseded by applicable healthcare-privacy law or any signed BAA.
• -Illegal requests: We reserve the right to refuse any request that we deem inappropriate, unethical, unreasonable, illegal, or otherwise non-compliant with these Terms.
• -Marketing: You agree that we may send you electronic marketing communications about our products and services. You may opt out at any time using the unsubscribe function in our communications.
• -Nature of legal relationship: These Terms do not create, and should not be interpreted as creating, a partnership, joint venture, employment, or agency relationship between us and you.
• -Notices: Any notice you send to us must be sent to legal@intellyverse.com. Any notice we send to you will be sent to the email address registered against your account.
• -Publicity: Subject to your prior written consent, we may advertise or publicise the fact that you are a customer, for example on our website or in promotional material, and you grant us a right to display and use your logo and branding solely for that purpose.
• -Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.
• -Survival: Clauses that by their nature should survive termination of these Terms (including Indemnification, Liability, Governing Law, and Disputes) will survive.
• -Third-party sites: The Service may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse, or approve, and are not responsible for, the content on those websites.

17. Definitions

• -Account means an account accessible to the individual or entity who signed up for the Service.
• -BAA means a Business Associate Agreement that authorises PHI-enabled processing of protected health information under HIPAA.
• -Consequential Loss includes any consequential, special, or indirect loss; real or anticipated loss of profit, benefit, revenue, business, goodwill, opportunity, savings, reputation, or use; and any loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity, or otherwise. Your obligation to pay us any amounts for access to or use of the Service will not constitute Consequential Loss.
• -Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding, or judgment (whether under statute, contract, equity, tort (including negligence), indemnity, or otherwise), howsoever arising, whether direct or indirect and whether present, unascertained, future, or contingent.
• -PHI means protected health information as defined in 45 CFR 160.103.
• -Security Incident means the actual or likely occurrence of any unauthorised access to, acquisition of, disclosure of, loss of, or destruction of personal information, or any other event that triggers notice obligations under applicable privacy or security law.
• -Service means PT AI Note Helper, including the public website, authenticated workspace, AI-assisted drafting, draft storage, support channels, and related services.
• -Subscription means the subscription plan you have chosen, which you use to access certain features and benefits of the Service.
• -Subscription Fees means the fees you pay to us to access your chosen subscription.
• -Subscription Period means the duration of your subscription (such as monthly, annually, or as otherwise set out on our pricing page or in your account).
• -Your Data means the information, documents, and other content supplied by you when using the Service or stored by or generated by your use of the Service, including any draft notes, prompts, and configuration settings. Your Data does not include any data or information that is generated as a back-end or internal output, or an output otherwise generally not available to users of the Service.